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+44 1326 290631 | stay@silversandsholidaypark.co.uk | Gwendreath, Lizard, Helston, Cornwall TR12 7LZ

Business Update During Coronavirus Outbreak

  • News

Dear Customers and Friends

Update as of 15 July 2021

The Government has announced that as of 19 July restrictions will be lifted.  This will mean that social distancing and wearing of face masks will no longer be a government requirement in most situations.  The government is advising caution in crowded or confined situations and the wearing of face masks will still be required on public transport.

It now falls to each individual business to assess the risk presented by COVID and how it might affect our guests and staff.  The government is anticipating another wave of COVID infections as restrictions are lifted.   With this in mind and based upon our own risk assessment we have decided the following:

  1. We will continue to restrict the numbers of people that can utilise our facilities block at any one time to a maximum of three in the ladies and three in the gents.
  2. The laundry will be restricted to one guest or family unit at a time.
  3. The wash up area will be restricted to a maximum of three people at any one time.
  4. We will not be operating a small shop service at reception.
  5. We will only allow a small number of visitors on site. You must come to reception and declare them and fill out a form with their names, address, e-mail and telephone numbers.

We intend to review the above policy in early September when more information is available.

Thank you for your cooperation in keeping us all safe at this difficult time.

We are looking forward to welcoming our customers in the coming months.

Warm regards

Nick & Kell

 

 

Dear Customers and Friends

Update as of 17 May 2021

As per Government’s current roadmap, our holiday park is now fully open with social distancing measures. We are so looking forward to welcoming our customers for the coming months.

Warm regards

Nick & Kell

 

 

 

Dear Customers and Friends

Urgent Update as of 1 April 2021

As per Cornwall Council letter to us dated 1 April 2021, we regret to inform our customers that our shared toilet block facilities such as toilet/shower and washup area will remain closed until 17 May 2021. Laundrette and outdoor chemical disposal can be used as long as customers follow social distancing rules.

Sorry for any inconvenience caused.

Warm regards

Nick & Kell

 

 

Dear Customers and Friends

Update as of 29 March 2021

As per the updated STEPS legislation published on 22 March 2021, we are allowed to open our toilet block facilities such as toilet/shower facility, laundrette and washup from 12 April 2021.

In line with current COVID-19 safe guidance we will be limiting the numbers of people that can use any shared facilities and signs will be clearly posted around the park (same as last summer).

From today we will be contacting anyone with an existing April booking by e-mail and confirming that due payment can now be taken. Payment can be made by bank transfer (details should be on our email confirmation) or credit card over the phone or online. Check-in procedure will be emailed to customers with existing bookings one week prior to arrival.

We are so excited and look forward to welcoming you all upon your return to Silver Sands Holiday Park.

Warm regards

Nick & Kell

 

 

 

Update as of 26 February 2021

As per government announcement on 22 February 2021, we can re-open our campsite from 12 April 2021 (the earliest) for self- contained accommodation. Our shared facility such as toilet block will remain closed until 16 May 2021. Therefore, customers will not be able to use our toilet/shower facility, laundrette and washup area should you stay with us during the period of 12 April 2021 to 16 May 2021.

We are still waiting for further clarification due to be announced by our trade association. We will update any new guidelines as soon as we have new update from them.

Customers with bookings up to 11 April 2021 have been contacted and offered a choice of alternative dates or a credit to use anytime up to the end of 2021 or a full refund. We are very much appreciate the loyalty of our customers to help us through this pandemic since last April.

We look forward to welcoming you all upon your return from 12 April 2021.

Keep well and stay healthy.

Warm regards

Nick & Kell

 

 

Dear Customers and Friends

Update as of 26 February 2021

As per government announcement on 22 February 2021, we can re-open our campsite from 12 April 2021 (the earliest) for self- contained accommodation. Our shared facility such as toilet block will remain closed until 16 May 2021. Therefore, customers will not be able to use our toilet/shower facility, laundrette and washup area should you stay with us during the period of 12 April 2021 to 16 May 2021.

We are still waiting for further clarification due to be announced by our trade association. We will update any new guidelines as soon as we have new update from them.

Customers with bookings up to 11 April 2021 have been contacted and offered a choice of alternative dates or a credit to use anytime up to the end of 2021 or a full refund. We are very much appreciate the loyalty of our customers to help us through this pandemic since last April.

We look forward to welcoming you all upon your return from 12 April 2021.

Keep well and stay healthy.

Warm regards

Nick & Kell

 

Dear Customers and Friends

Update as of 04 January 2021

We are currently closed due to National Lockdown in place. Customers with bookings in February have been contacted.

Wish you all safe and healthy.

Warm regards

Nick & Kell

 

Update as of 30 December 2020

The Government has announced an update to the Tiers in England and Cornwall is now in Tier 3 from 31 December 2020. Therefore, we are closed until further notice.

Customers booked to stay over the New Year are now cancelled and full refunds or credit notes have been arranged. Customers with bookings in February 2021 will be contacted in due course.

We hope that the new year brings you all much happiness and prosperity, and that in time the world will be a safe place again. Please keep well and stay healthy and hope to see you all soon at Silver Sands.

Warm regards

Nick & Kell

 

Dear Customers and Friends

Update as of 2 December 2020

After the second National Lockdown, the country now returns to 3 Tier Restrictions.

Cornwall is in Tier 1. Therefore, we are allowed to welcome customers from Tier 1 and Tier 2. If you have a booking with us in December, we can ensure you that we are ready for your stay.

Please do follow the Government Rules and Guidance. See below:-

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Travel within the UK

From 2 December to 27 December the advice on travelling outside of your tier, including for overnight stays, will depend on your tier. Check the rules for your tier.

Between 23 and 27 December, you may travel between tiers and other nations of the UK if necessary to meet with other households in your Christmas bubble or return home. Once at your destination, you should follow the rules in that tier.

You should not travel to see your bubble before 23 December, or travel back after the 27 December except in exceptional circumstances (for example, if a member of your Christmas bubble develops symptoms of COVID-19 and you are required to self-isolate). Anyone travelling to or from Northern Ireland may travel on the 22 and 28 December.

Transport routes may be busier than normal. You should:

  • plan ahead, check for disruption before you leave, and avoid the busiest routes, as well as busy times
  • avoid making unnecessary stops during your journey
  • avoid sharing a car with people not in your household or Christmas bubble
  • keep your distance from other people when you travel, where possible
  • wash or sanitise your hands regularly
  • wear a face covering on public transport in England unless you’re exempt

If you plan to travel to Scotland, Wales or Northern Ireland, you should read guidance from WalesScotland, or Northern Ireland before you travel.

You can stay in a hotel, hostel or B&B, in line with the rules in your tier. In tier 3, in order to be located near your Christmas bubble, you can stay in a hotel between 22 and 28 December, as long as you’re staying by yourself or with other members of your household, or support bubble. You should not gather as a Christmas bubble in a hotel, hostel or B&B unless a member of your bubble lives there permanently.

You can stay in private rented accommodation such as short term holiday lets with members of your household, or your Christmas bubble.

If you need to travel with your Christmas bubble, wherever you are, you should follow Safer Travel guidance.

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We wish you all safe and healthy for the festive season.

If you stay with us this December, we look forward to welcoming you!

Warm regards

Nick & Kell

 

 

Dear Customers and Friends,

Update as of 23rd June 2020

Re-Opening from 4th July!  Hooray 🙂

We have just listened to the Prime Minister’s announcement in Parliament.  He has confirmed that Campsites can re-open from July 04 as long as any shared facilities can be kept clean.  There are still the usual caveats regarding social distancing and good personal hygiene with frequent hand washing and hand sanitizing still a requirement.  He confirms that the virus is still with us and that we need to remain alert and contact tracing will be a key feature of managing the epidemic.

We will have enhanced cleaning regimes in place and have already taken steps to add hand sanitization points around the park.  In line with current Covid safe guidance we will be limiting the numbers of people that can use any shared facilities and signs will be clearly posted around the park.  We will study the detail behind the announcement and determine what if any further restrictions will need to be employed. Please bear with us. We will get the details finalized in a day or two.

So from today we will be contacting anyone with an existing booking by e-mail and confirming that payment can now be taken. Payment can be made by bank transfer (details should be on our email confirmation) or credit card over the phone or online.

We are so excited and look forward to welcoming you all back to Silver Sands Holiday Park.

Warm regards

Nick & Kell

 


Update as of 20th June 2020

Our Holiday Park is currently closed.

Hope that this difficult period will come to an end soon. The urge to travel to your favourite spots and breathe the fresh Cornish air is growing every day. So we will be ready as soon as the restrictions are lifted. We will soon reopen in the best possible conditions to ensure an excellent stay that will make this strange interlude a distant memory.

For customers who have booking with us for July, we will be sending emails to you as soon as we have updates from the Government.

Thank you again for your patience.

Warm regards

Nick & Kell


Update as of 12th May 2020

Our Holiday Park is currently closed.

The timing of when we can re-open remains uncertain and this will be when the Government say the emergency is over and travel restrictions have been lifted.

Although on Sunday May 10 the Prime Minister issued an easing of some of the lockdown restrictions for certain business categories the leisure sector was not included in this change. We continue to monitor the government’s announcements and will post any update that affects our opening here.

Customers with bookings up to the end of May will be contacted and offered a choice of alternative dates or a credit to use anytime up to the end of 2021. Customers with a booking in June are also welcomed to take up either of these options. We must stress that this is a very difficult and challenging time for our business and we very much appreciate the loyalty of our customers to help us through this. Please stick with us and help us to move your booking smoothly to a safer time.

Warm regards

Nick & Kell


Update as of 2nd May 2020

Our Holiday Park is currently closed.

The timing of when we can re-open remains uncertain and this will be when the Government say the emergency is over and travel restrictions have been lifted.

Given the uncertainty and further to our advice to customers below we are now reminding customers with bookings in May that they are welcome to take up either an option to choose alternative dates or a credit to use anytime up to the end of 2021. Again we would like to emphasise that this is a very difficult and challenging time for our business and we very much appreciate the loyalty of our customers to help us through this. Please stick with us and help us to move your booking smoothly to a safer time. Customers with a booking in  June are also welcomed to take up either of these options.

Further updates will be posted here as soon as we hear something from the Government so please check back from time to time.

Our online booking system is now back online. However, if you wish to discuss a future booking or have an enquiry, please do not hesitate to contact us and we will assist you.

Warm regards

Nick & Kell


Update as of 23rd March 2020

Our Holiday Park is currently closed.

At 20:30 on March 23 the Prime Minister issued a full lock down over the UK in an effort to control the Corona Virus (COVID 19) outbreak.  A list of additional businesses that must close with immediate effect was also released shortly after. This list included Campsites and Caravan Parks.

The timing of when we can re-open is uncertain and this will be when the Government say the emergency is over and travel restrictions have been lifted.

Customers with bookings up to the end of April have been contacted and offered a choice of alternative dates or a credit to use anytime up to the end of 2021. Customers with a booking in May are also welcomed to take up either of these options.  I must stress that this is a very difficult and challenging time for our business and we very much appreciate the loyalty of our customers to help us through this.   Please stick with us and help us to move your booking smoothly to a safer time.

Further updates will be posted here so please check back from time to time.

Our online booking system is now offline until such time as the government say the emergency is over and travel restrictions are lifted.  If you wish to make a booking or have an enquiry, please call us directly and we will assist you.

Warm regards

Nick & Kell

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